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Contact shrinkMD
We're glad you're here. The fastest way to start care is to choose your state and complete the intake. For other questions, reach us through the options below. We're not a crisis service, so if you're in danger, please use the emergency resources here.
Medically reviewed by Shariq Refai, MD, MBA, FAPA, board certified psychiatrist · Published June 7, 2026 · Last reviewed June 8, 2026 · Editorial policy
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How to reach us
Get in touch
Pick the option that fits what you need.
Start care
Choose your state, complete the intake, and book your evaluation online, often as soon as availability allows.
Find your state →General questions
Email and support
For general questions, email shrinkMD@shrinkMD.com and our team will help point you in the right direction.
For clinical questions about your care, the most secure path is through your patient portal once you're established with us. We can't provide diagnosis or treatment advice by email.
Which channel for what
The fastest route for each kind of question
Different questions deserve different doors:
- Starting care: choose your state and book the evaluation online, it is the fastest path and most people are seen as soon as clinician availability allows
- Referrals from clinicians: call 1-877-747-4656 and we will take the referral directly
- Scheduling, rescheduling, and general questions: phone or email both work
- Clinical questions about your treatment: raise them in your visit or by phone, not by email
- A mental health emergency: 911 or call or text 988, never a webpage
A note on privacy
Please keep clinical details out of email
Standard email is not a secure channel, so we ask that you never send symptoms, medication details, or other health information to our email address. Use it for scheduling and general questions, and bring anything clinical to your visit or a phone call.
We respond to messages as quickly as we can, typically within one business day. If something is time sensitive about your care, call rather than write.
Keep exploring
Helpful links
Frequently asked questions
Good questions, clear answers
How do I book an appointment?
Choose your state on the Locations page, complete the intake, and book your evaluation online. Most patients are seen as soon as clinician availability allows.
Can you answer clinical questions by email?
No. For safety, we can't provide diagnosis or treatment advice by email. Established patients can message securely through the patient portal.
What if I'm in crisis?
Call or text 988 or call 911. shrinkMD is scheduled outpatient care, not an emergency service.
How quickly will I hear back?
Typically within one business day for email and voicemail. Booking online is faster still, since scheduling happens immediately rather than through a message exchange.
Can a family member contact you on my behalf?
They can call with general questions, but we cannot discuss your care, or even confirm you are a patient, without your written authorization. Privacy here is structural, not situational.
How do I send my medical records or get mine sent somewhere?
Call us and we will give you the secure route, which depends on what is being sent and where. A signed release is required either direction, and email is not the channel for records.
What if I have technical trouble joining my video visit?
Stay put and call 1-877-747-4656. We can switch you to a phone backup for that appointment so the visit still happens, then sort out the technology before your next one.
Do you have a physical office I can visit?
shrinkMD is a fully virtual practice, which is what lets us see patients as soon as availability allows across multiple states. Every appointment happens by secure video from wherever you have privacy.
Ready to get started?
Choose your state, complete the intake, and book your evaluation online, often as soon as availability allows.
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